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RETURN POLICY

Effective Date: May 2023

1. General Overview 

Thank you for shopping at Stogies Depot. We value your satisfaction and want to ensure a positive experience with your purchase. This Refund Policy outlines our guidelines and procedures for processing refunds. By making a purchase on our website, you agree to the terms and conditions of this policy.

2. Returns & Refunds

2.1 Eligibility: To be eligible for a refund, you must meet the following conditions:

  • The item must be in its original condition, unopened, and unused.

  • The return must be initiated within [number] days from the date of purchase.

2.2 Exclusions: The following items are not eligible for return or refund:

  • Cigars that have been opened or partially smoked.

  • Cigar accessories that have been used or show signs of wear.

3. Refund Process

3.1 Initiation: To request a refund, please contact our customer service team within the specified return period. You can reach us by [insert contact information]. Provide your order details, reason for the refund, and any supporting documentation, if applicable.

3.2 Return Shipping: If your refund request is approved, we will provide you with instructions on how to return the item. You will be responsible for the cost of return shipping unless the return is due to an error on our part.

3.3 Inspection and Processing: Once we receive the returned item, our team will inspect it to ensure that it meets the eligibility criteria stated in section 1. If the item is approved for a refund, we will initiate the refund process.

4. Refund Methods

4.1 Original Payment Method: Refunds will be issued using the original payment method used for the purchase. If the original payment method is unavailable or no longer valid, we may issue the refund in the form of store credit or an alternative payment method.

4.2 Timing of Refunds: Refunds will be processed within [number] business days upon approval of the returned item. The time it takes for the refund to appear in your account may vary depending on your payment provider.

5. Non-Refundable Items

5.1 Sale or Promotional Items: Items purchased on sale or during promotional periods may be non-refundable, unless otherwise stated.

5.2 Gift Cards: Gift cards are non-refundable and cannot be redeemed for cash.

6. Damaged or Defective Items

6.1 Notification: If you receive a damaged or defective item, please contact us immediately upon receipt. Provide details of the issue, along with any supporting documentation or images.

6.2 Resolution: We will assess the issue and, if deemed valid, offer a replacement, exchange, or refund for the damaged or defective item. We may request the return of the item or ask for additional information to facilitate the resolution process.

7. Changes to Return Policy

We reserve the right to update or modify this Return Policy at any time. Any changes will be effective immediately upon posting the revised Return Policy on our website. We encourage you to review this Return Policy periodically for any updates. Your continued use of our website after the changes have been made constitutes your acceptance of the revised Return Policy.

10. Contact Us

In order to resolve a complaint regarding the Site or to receive further information

regarding use of the Site, please contact us at:

 

Stogies Depot 

11612 SW 88th St

Miami, FL 33176

United States

 

Phone: 305-598-9820


Questions about the terms of service should be sent to us at info@stogiesdepot.com

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